Shipping Policy
Should you require information or additional guidance regarding our collection, please contact our dedicated client relations team at support@elanique.shop. We are committed to providing personalised assistance to ensure your shopping experience with Elanique is seamless and exceptional.
Complimentary Worldwide Shipping
Elanique is pleased to offer complimentary standard shipping on all orders, with no minimum spend required. We ship to destinations worldwide, ensuring our curated collection is accessible to our global clientele.
Order Processing
All orders are carefully processed and dispatched within 1 to 7 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive an email confirmation once your order has been dispatched.
Estimated Delivery Times
Once dispatched, estimated delivery windows are as follows:
- Standard International Delivery: 7 to 12 business days
- Remote or Extended Destinations: Up to 15 to 20 business days
Please note that delivery timescales are estimates and may be subject to variation due to customs processing, regional postal infrastructure, or unforeseen logistical disruptions. Elanique cannot be held responsible for delays caused by circumstances beyond our control.
Order Tracking
Once your order has been successfully dispatched, you will receive a formal confirmation email containing your unique tracking number. This allows you to monitor your delivery in real time. If you have not received your tracking information within 7 business days of placing your order, please contact us at support@elanique.shop.
Shipping Costs
Specific shipping costs, where applicable, are calculated automatically at checkout based on your delivery destination and local postal infrastructure. Any applicable charges will be clearly displayed prior to payment confirmation.
Duties, Taxes & Customs
International orders may be subject to import duties, taxes, and customs clearance fees upon arrival in the destination country. These charges are determined by your local customs authority and are the sole responsibility of the recipient. Elanique is unable to predict or cover these costs. We recommend contacting your local customs office for further information prior to placing your order.
Incorrect or Incomplete Addresses
Please ensure your delivery address is accurate and complete at the time of checkout. Elanique cannot be held responsible for orders delayed or undelivered due to an incorrect or incomplete address provided by the customer. Should you need to amend your delivery address, please contact us immediately at support@elanique.shop — we will do our best to assist, though amendments may not be possible once an order has been dispatched.
Lost or Undelivered Orders
In the unlikely event that your order has not arrived within the estimated delivery window, please contact our client relations team at support@elanique.shop. We will investigate the matter promptly and work to resolve it to your satisfaction.
Exchanges, Returns & Refunds
We invite you to review our comprehensive returns and refund policy to ensure your complete peace of mind. Full details, including eligibility criteria and regional procedures, are available here: Elanique Refund Policy.
Contact Us
For any shipping-related enquiries, our client relations team is available to assist you at support@elanique.shop. We aim to respond to all enquiries within 1 to 2 business days.
