FAQs

1. Orders and Payments

Q: How can I place an order?
A: Simply browse our collections, add your favourite items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, Shop Pay, Google Pay, Apple Pay, Klarna and other secure payment methods available at checkout.

Q: Can I modify or cancel my order after it’s placed?
A: Modifications or cancellations are possible within 24 hours of placing your order. Please contact our support team at contact form as soon as possible.

2. Shipping and Delivery

Q: Do you offer international shipping?
A: Yes, we ship worldwide FREE.

Q: How long will it take to receive my order?
A: Orders typically ship within 7 business days. Delivery times vary by region but generally range from 7 to 10 days.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery status.

3. Returns and Exchanges

Q: What is your return policy?
A: We offer a hassle-free 30-day return policy for unused, unworn items in their original packaging. Please visit our Returns Policy page for details.

Q: How do I initiate a return or exchange?
A: Contact our support team at [insert email] with your order number and details. We’ll guide you through the process.

Q: Are there any items that can’t be returned?
A: Sale items and personalised orders are non-refundable unless defective.

4. Sizing and Product Information

Q: How do I choose the right size?
A: Each product page includes a detailed size chart. If you need additional help, feel free to contact us.

Q: Are the colours of the items exactly as shown?
A: While we aim to accurately display colours, variations may occur due to screen settings and lighting.

5. Gift Cards

Q: Do you offer gift cards?
A: Yes, our gift cards are available in denominations ranging from €5 to €1000 and can be used for any product in our store.

Q: How do I purchase a gift card?
A: Gift cards can be purchased directly from our Gift Card page and sent via email to the recipient.

6. Customer Support

Q: How can I contact you?
A: You can reach us via email at support@elanique.shop or through the contact form on our Contact Us page. Our team is happy to assist you.

Q: What are your customer service hours?
A: Our support team is available Monday to Friday, 9 AM to 6 PM (local time).