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Product Questions

What size should I order?

We follow standard Asian/AliExpress sizing which runs 1-2 sizes smaller than UK/EU sizes. Please check the size guide on each product image or description before ordering.

How long does shipping take?

Orders are delivered within 7-20 business days depending on your location. Free worldwide shipping is included on all orders.

What is your returns policy?

We offer a 30-day returns policy. If you're not satisfied with your purchase, contact us within 30 days of delivery for a full refund or exchange.

Is my payment secure?

Yes. We use Shopify's secure checkout with SSL encryption. We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay.

Are your products genuine and premium quality?

Every product on Elanique is curated for quality. We work with trusted suppliers and brands to ensure you receive exactly what you see — premium materials, accurate descriptions, and reliable construction.

Can I track my order?

Yes — once your order ships, you'll receive a tracking number by email so you can follow your delivery in real time.

Do you sell men's and children's products too?

Yes — while our core range is women's fashion and beauty, we also stock men's clothing, shoes, and accessories, as well as children's toys and products.

How do I contact customer support?

You can reach our support team via the Contact page on our website. We aim to respond to all enquiries within 24 hours.

Why Choose Elanique

Curated premium fashion, beauty, home, pet, and tech products for those who appreciate quality and style in every detail.

Free Worldwide Shipping

Free shipping on all orders, worldwide

30-Day Returns

Not happy? Return it within 30 days, no questions asked

Secure Checkout

Your payment info is always protected

100% Satisfaction Guaranteed

We stand behind every product we sell

Testimonials

★★★★★
Happy with my purchase of sports bra from Elanique Shop.
Elizaveta
New York, NY

★★★★★
Good quality jump suit from Elanique Shop. Loved it and timely shipping.
Shelby
Portage, MI

★★★★★
I bought pet leashes from Elanique Shop. Flexible discount and reliable quality.
Renata
Santa Clara, CA

★★★★
I did buy my summer shirts and swimwear from elanique using the introductory discount of 20%. I did like the quality. Delivery took 8 days but its worth the wait.
John Visconti
Chicago, IL

★★★★★
I did buy my wedding dress from elanique shop and it did match my expectations. Suited me well for the big day.
Rachel Anderson
Dallas, TX

★★★★★
Me and my boyfriend got our new sweatshirts from elanique. Good value for money.
Rebecca Slater
Philadelphia, PA

★★★★
Got my fitness equipment and sports watch. Price is reasonable and quality is good. Only thing that could be better is delivery time which took 5 days. It could have been quicker.
Martin Topping
New York City, NY

★★★★★
My purchase was wrinkle free face and neck massager. I am satisfied with the product and delivered with care.
Katya Poroshenko
Montreal, Canada

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30 Day Returns

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Product Questions