Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
Complimentary ground shipping within 1 to 7 business days
In-store collection available within 1 to 7 business days
Next-day and Express delivery options also available
Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS
Shella accepts the following payment methods:
Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
1. Orders and Payments
Q: How can I place an order? A: Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept? A: We accept major credit and debit cards, PayPal, Imoje, BLIK and other secure payment methods available at checkout.
Q: Can I modify or cancel my order after it’s placed? A: Modifications or cancellations are possible within 24 hours of placing your order. Please contact our support team at contact form as soon as possible.
2. Shipping and Delivery
Q: Do you offer international shipping? A: Yes, we ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
Q: How long will it take to receive my order? A: Orders typically ship within 7 business days. Delivery times vary by region but generally range from 7 to 10 days.
Q: How can I track my order? A: Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery status.
3. Returns and Exchanges
Q: What is your return policy? A: We offer a hassle-free 30-day return policy for unused, unworn items in their original packaging. Please visit our Returns Policy page for details.
Q: How do I initiate a return or exchange? A: Contact our support team at [insert email] with your order number and details. We’ll guide you through the process.
Q: Are there any items that can’t be returned? A: Sale items and personalized orders are non-refundable unless defective.
4. Sizing and Product Information
Q: How do I choose the right size? A: Each product page includes a detailed size chart. If you need additional help, feel free to contact us.
Q: Are the colors of the items exactly as shown? A: While we aim to accurately display colors, variations may occur due to screen settings and lighting.
5. Gift Cards
Q: Do you offer gift cards? A: Yes, our gift cards are available in denominations ranging from €5 to €1000 and can be used for any product in our store.
Q: How do I purchase a gift card? A: Gift cards can be purchased directly from our Gift Card page and sent via email to the recipient.
6. Customer Support
Q: How can I contact you? A: You can reach us via email at [insert email] or through the contact form on our Contact Us page. Our team is happy to assist you.
Q: What are your customer service hours? A: Our support team is available Monday to Friday, 9 AM to 6 PM (local time).
